CHAIRMAN'S MESSAGE

“One of the most valuable elements in relation to developing the new Charter has been the reduction in complaint resolution stages down from three to two.

As an industry we can always improve, the NEW charter provides a minimum service requirement that colleagues can expect to be part of. Our commitment remains to continue to review the charter to ensure it meets its goals as things, I'm sure, will continue to evolve in this wonderful industry of ours ”

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SERVICES

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Press Distribution Forum

We’ve developed the Press Distribution Charter (PDC) as a promise of good service.It’s intended that the Charter will improve services for everyone and, most importantly, help you to best serve your customers.

This, the third edition of the Charter, is the result of a consultation process under an independent Chairman who listened to the views of retailers.

The Charter is backed by a free, fair, fast and reliable complaints process and covers all non-commercial aspects of press distribution. If you have a complaint about a serious or persistent failure in the service you receive, you should first raise this with your wholesaler; if the issue is not resolved to your satisfaction, ask for a fast track resolution form to register your formal complaint.

More on Charter

The Press Distribution Charter

PDF & PDRP News

On April 21st 2021 the Press Distribution Forum announced the publication of an updated Press Distribution Charter together with a dedicated charter website.   

PDF Chair John Howard commented “I must say, it has been terrific to receive the input from Federation (NFRN) colleagues this time around. Our NFRN colleagues, as you would expect, have really come at this from a Retailer perspective and all stakeholders have been impressed with this approach.”

A major benefit of the NEW charter has been the reduction in complaint resolution stages down from three to two. This change has been made to effect clearer understanding

New Press Distribution Charter Website

The Press Distribution Forum (PDF) provide a self-regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers.

Press Distribution  Review Panel

The Press Distribution Review Panel (PDRP) is a self-regulatory body made up of newspaper, magazine, wholesale and retail representatives responsible for overseeing the handling of retailer complaints.

It is also responsible for compliance to the Press Distribution Charter.

Press Distribution Charter

The Press Distribution Forum (PDC) has developed the Press Distribution Charter as our promise of good service. It sets out the standards you can expect from publishers and wholesalers, and helps you find solutions if things go wrong. It is supported by all the leading publishers and wholesalers, and it applies to all retailers.

Press Release

New Press Distribution Charter Website

The Press Distribution Forum announces the publication of an updated Press Distribution Charter together with a dedicated charter website.

12/04/2021

Quick Guide

Press Distribution Forum

The purpose of the Press Distribution Forum (PDF) is to provide a self-regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines and to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers.

Review Process

across the industry and to guide the complainant more swiftly to arbitration should the need arise.

The PDF understood retailers need access to the relevant information contained in the charter in an easy-to-follow way. In launching a dedicated website designed specifically for retailers we hope to better assist retailers in understanding the complaint process, guide them more swiftly to the answer they need and how to proceed further in resolving an issue. 

The new site may be viewed

www.pressdistributioncharter.co.uk