"I would like to pass on my personal thanks to past Chair Frank Straetmans and hope to build on his achievements through 2019. Under my Chairmanship the board will be introducing a fresh, more open platform to give clearer public awareness of retailer complaints and the management of them”.
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Press Distribution Forum Ltd
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Press Distribution Charter
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OUR PROMISE OF GOOD SERVICE
We all know that newspapers and magazines are different to other products. News has one of the fastest and most demanding supply chains and retailers need to have to have confidence in the service it will deliver. Getting the right products to the right place at the right time is our priority -
The Press Distribution Forum has developed the Press Distribution Charter as our promise of good service. It sets out the standards you can expect from publishers and wholesalers, and helps you find solutions if things go wrong. It is supported by all the leading publishers and wholesalers, and it applies to all retailers, no matter what their size or location. By being very clear on what is required it is intended that the Charter will improve service for everyone, and most importantly, help retailers to serve their customers.
With such a complex and time sensitive operation it is inevitable that problems will occur from time to time. Most issues can be quickly resolved and the Charter will help to achieve this. But in the event that problems are more serious or persistent, the Charter is supported by a complaints process and independent review panel.
Any further questions that you may have should be directed towards your local wholesaler or you can complete the contact page on this website or call 0843 289 3967 (Mon to Friday 9.00am to 5.00pm).
The Press Industry Charter will be updated from time to time so if you have any suggestions for improvement please submit them via the contact page or write to us.
Measure performance and share information on progress
Monitor compliance and provide an effective complaints resolution process
Provide guidance on appropriate standards and best practice
Make suggestions for future improvements
INDEPENDENT REVIEW PROCESS
Performance under the Industry Charter will be reviewed by the Press Distribution Review Panel (PDRP) which will report under independent chairmanship to the Press Distribution Forum (PDF).
The review panel will:
The purpose of the Press Distribution Forum (PDF) is to provide a self regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines and to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers.
Full membership of the PDF is open to bona fide trade associations and such companies as are nominated by relevant trade associations, involved in the newspaper and magazine supply chain.
Current members are the Association of Newspaper and Magazine Wholesalers (ANMW), the News Media Association (NMA), the Professional Publishers Association (PPA), and Smiths News Ltd and Menzies Distribution Ltd as ANMW company nominations.