SERVICES

CHAIRMAN’S MESSAGE

"I would like to pass on my personal thanks to past Chair Frank Straetmans and hope to build on his achievements through 2019. Under my Chairmanship the board will be introducing a fresh, more open platform to give clearer public awareness of retailer complaints and the management of them”.

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CONTACT US

Tel: 0843 289 3967

Write:

Press Distribution Forum Ltd

53 Stone Street

Tunbridge Wells

Kent

TN1 2QU


Email:enquiries@pressdistributionforum.com

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0843 289 3967

Complaint Questionnaire

You are here:

Thank you for agreeing to complete our questionnaire about the Press Distribution Charter complaints procedure.

Your participation in this survey will help us to judge whether the complaints procedure is working well, and help to make any changes to improve our service.

your information will be treated with the strictest of confidence and your feedback is important to us.

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How were you made aware of the complaints process?

How easy was it to obtain a form and begin the process?

Please indicate which of these deadlines were met:

Did you receive acknowledgement that your complaint form had been received within 48 hours?

Did you receive a reply to your complaint within 28 days (Stage 2)?

If your complaint was escalated to Stage 3 Arbitration, did you receive a reply within 14 days?

Do you think your complaint was dealt within a reasonable time frame?

Were you given access to a guide for the complaints process?

How easy was the guide to complaints process to understand?

Were you satisfied with the stage 2 resolution?

If not, Did you proceed to stage 3?

How did you feel about the process as a whole?

Any further comments: